Menna Hamza


Return & Exchange


Orders are non-returnable, but you may cancel your order within 24 hours from placing the order. Once the order has reached the customer, it is non-returnable.


Exchange is only valid at the time of delivery in case of cash-on-delivery. Before making the payment, the recipient can check the items and can refuse to receive them or send them back for exchange. No returns or exchange except in cases of defects. The piece should be in the same condition as the customer received it. The courier will take it back. For exchanges, please fill the form below to arrange the exchange process.

Prices do not include shipping. Shipping costs are non-refundable.

Abandoned or Unclaimed Items

All Items must be collected upon notification by us to you that your Item is ready for collection. Please ensure that you provide us with your full and current contact details, including name, postal address, email address and telephone number, so that we are able to contact you for collection. Items that are not claimed within one (1) year following notification will be stored and/or processed in accordance with applicable law. For more information on the disposition of abandoned or unclaimed Items if Items are not collected upon notification and subsequent follow-up, please fill the form below.